Messenger Publications
Effective Date: 21 May 2025
At Messenger Publications, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, we are here to help. This policy outlines the terms and conditions for returns, refunds, and exchanges.
1. Returns Eligibility
We accept returns for physical products under the following conditions:
- The item must be returned within 30 days of the purchase date.
- The item must be in its original condition, unused, and in the original packaging.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
Note: Digital products (e.g., e-books, PDFs, or downloadable content) are non-refundable unless otherwise specified or where required by law.
2. Non-Returnable Items
We do not accept returns for:
- Gift cards
- Sale or clearance items
- Digital/downloadable products
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days and automatically applied to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent or damaged in transit).
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] with your order number and a description of the issue.
5. Return Shipping
To return your product, please mail it to:
Messenger Publications
Milltown Park
Dublin DO6 W9Y7
IRELAND
Customers are responsible for paying return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
6. Contact Us
For any questions about your order or this policy, please contact our customer service team:
📧 Email: [email protected]
📞 Phone: +353 1 6767491
Messenger Publications reserves the right to amend this policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.
